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There can be several reasons for a device that does not pair properly.

a. Device is already paired.
Please perform unpair by choosing any paired device in the units and perform the un-pairing process on the device. After controller shows that unit was reset, perform pairing process from the beginning.

b. Device is too far from the controller and mesh network has not been optimized.
Bring the device closer to the controller or the controller close to the device. Perform the pairing and at the end of installation perform network healing (network update). Go to Settings/Z-wave/advanced/Z-wave network update.

Note: make sure not to press on Z-wave network rest. This will erase your network.


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